Were there parts of the program that you saw as particularly useful?

POLICE SUPERVISION a.k.a. ACHIEVING SUPERVISORY EXCELLENCE “I like the entire program! The coaching will help me most in both dealing with problems I may encounter and for interview/interrogations.” Sgt. Dave Kent, Marquette Co. Sheriff Office, MI“ "Everything came into perspective at the end with the role play scenario. It put things into reality and everything taught was extremely useful. The structure of the course was ‘dead-on”. Coaching.” Sgt. Troy Taylor, Oak Park PD, MI “The overall technique for confronting and providing options to employees with specific performance problems. The positive approach to correcting certain behaviors.” Sgt. Rich Lyons, Trenton PD, MI “For 2 ½ days I was concerned that I was wasting my time learning coaching techniques. You proved me wrong. The technique works and I’m glad to have been part of the program.” Sgt. Larry Haynor, Kalamazoo Twp PD, MI “All parts were very interesting, but I think the profiling of not only me, but a breakdown of the employee so that it will be easier to build them up. Role-playing was very useful – without it, I doubt if it would ever have been used from start to finish. It was great to see it in action and to see that it really works.” Sgt. Jay Frusti, Negaunee PD, MI ADVANCED SUPERVISION “Importance of teams and making employees feel like part of a team. Project Management, Resolving Conflict provided new insight on how to approach difficult conflicts. Excellent portion on ethics." Sgt. Casimir Miarka, Auburn Hills PD, MI “Problem Solving was outstanding. Captain Phelps was one of the best/energetic speakers I have heard. The ethics class reaffirmed my reason to enter this profession.” Sgt. Michael Pinkerton, Oak Park PD, MI “Conflict resolution, how to deal with difficult people. I can finally understand why co-workers behave the way they do. Now I have the tools to change my reaction to achieve what goals we want.” Chief Dispatcher Sue Seltzer, Fenton PD, MI “The Conflict Mode instrument was enlightening.” Enjoyed the discussion around the Ancient Tale.” Lt. Paul Onderbeke, Grosse Pt. City PD, MI TIME MANAGEMENT “Time Mastery Profile was very interesting, delegation exercise.” Lt. Jeff Newton, Fraser DPS, MI “How to handle interruptions and meeting planning.” Chief Keith Hefner, Crown Point PD, IN “The seminar really made me realize some of the ways that I could improve on completing TASKS. One of the major issues I need improvement on is setting goals and prioritizing tasks. Thanks for an excellent class.” Sgt. Victor Latimore, MSP, Detroit, MI “Your program confirmed for me that all of the steps I have taken to analyze my personality and habits have taken the right direction. It has also confirmed that I have successfully created a positive time management program for myself. I just wish I had been sent to your class 3 years ago instead of having to reinvent the wheel myself.” Det. David Szlezyngier, Royal Oak PD, MI COACHING “Entire program very good. Just enough role play. Encouraged practicing techniques learned to make it useful. In 28 ½ years of law enforcement experience and more in-service training than any other deputy in our office, Dr. McKinnon is one of the best instructors I have encountered. It is always a pleasure to be in her class." Lt. James Gofton, Midland Co SO, MI “Role playing was very good. The diversity of the class was a positive point. The discussion from different departments was very informative and valuable. And, as usual, the instructor was marvelous!!” Shift Supv. Edward Jamison, Lapeer Co. Cent Dispatch “Interactive discussion. Coaching worksheet; good emphasis on the importance of interpersonal skills. Good discussion on self image and how it relates to performance. How individual performances affect organizational performance.” Ofc. LouAnn Hamblin, VanBuren Twp PD, MI COUNSELING “How to deal with underperformers – GenX’ers. Difference between counseling and discipline. Management responsibilities, etc.” Anonymous “Debbie is extremely knowledgeable in the field. Her instruction and this class was the best class I’ve had in this area of study. I would highly recommend her to everyone. Great writing exercises!” Communication Supervisor Sherry LeVeque, Troy PD, MI “Provided a basis and proper understanding of counseling and discipline. Good example provided. Important points stressed and spoken about.” Sgt. Cas Miarka, Auburn Hills PD, MI “Rights of employer and the interaction with union. Specifically what were my rights when dealing with the employee and union.” Dep Dir. Richard Nowakowski, Montcalm Co Cent Disp., MI EMOTIONAL SURVIVAL “The most important portion to me was the meshing of personal and professional lives. I think we tend to lose track that there should be a separation.” Lt. Lance Folson, Mt. Clemens PD, MI “Yes, emphasis on moral issues and to always do a self evaluation on your behavior and actions.” Officer Daniel VanLacken, Mt. Clemens PD, MI “I thought the course was very informative, interesting and true. This course would be very helpful and informative for our spouses. THANK YOU.” Officer Richard Ziegler, Mt. Clemens PD, MI

INTERVIEW / INTERROGATION “Examples and videos, resource information to get: books, pamphlets and people to contact. Honesty – sharing stories both good and bad.” Det. Barb LeTarte, East Lansing PD, MI “I have also gained numerous confessions from sex offenders using your creative techniques. As a result, few of my cases actually go to trial due to the strength of the investigation – and a lot of bad guys have been locked up.” Larry Petrus, Social Worker, Cleveland, OH “I have participated in numerous types and levels of criminal justice training over the course of 30 years. This is the Cadillac of investigative training.” D/Chief Gary Janiskee, Bay City PD, MI

POLICING WITH PRIDE AND INTEGRITY "The instructor did a great job creating a want and desire to learn and listen to a touchy subject. It has allowed me to re-examine my citizen interactions." Officer Ryan Clark, New Buffalo PD, New Buffalo, MI "Enjoyed the whole course, not just a part. I thank you for putting my job back on track." Officer Joel Lewis, New Buffalo PD, New Buffalo, MI "All parts of the program had parts I could use everyday on the job." Officer Tim Buse, New Buffalo PD, New Buffalo, MI "It was very useful and finally a class that was time appropriate -- not 2 days for one day worth of content. All officers should attend." Sgt. Thomas Terzo, Clinton Twp. PD, Clinton Twp., MI PROFESSIONAL DISPATCHERS “Work Behavioral Profile was highly accurate and informative – very insightful. Learned a great deal about strengths and weaknesses (opportunities to improve). Learned many tips/tricks/strategies for dealing with difficult people (especially coworkers). I probably learned more about myself in 2 days than I have in 25+ years.” Dispatcher Chuck Marsh, Auburn Hills PD, MI “I enjoyed the section on effective listening and I will find the list of ‘human needs’ very useful. When it is hectic in the Dispatch Center it is easy to forget that you are dealing with someone with needs, especially the need not to be judged.” Dispatcher Sheryl Sullivan, Bay Co. Cent. Dispatch, MI “Taking things professionally vs. personally. Different ways of responding positively. Responding to various personalities. Learning my own ‘blind spots’ and learning how to overcome them. Learning ways to get what you need.” Dispatcher Danine Crankshaw, Southfield DPS, MI “I think it was great that the point of ‘customers’ was made. Citizens, plus our service to them really is why we answer the phone. I was surprised someone who was not a dispatcher herself could teach me so much to apply to my dispatching.” Dispatcher Jenny Sullivan, Niles PD, MI “The group participation – even though my first reaction is, “Oh no!” It was interesting to see the groups pulling together, solving problems. The class not only tuned old skills, but made you leave encouraged that you can make or help people work better. Thank you for the book, People Skills.” Dispatcher Mike Olson, Westland PD, MI ADVANCED DISPATCH “Both major segments (stress and team building). Stress portion including SPR system is better and more developed than other classes. Teambuilding not offered elsewhere for dispatch. Excellent info!” Dispatcher Michael Duvall, Shelby Twp PD, MI “The part of the program I thought was most useful is the understanding of stress and the effects it has on you mentally, physically and emotionally and how to handle it.” Dispatcher Joya Davis, Birmingham PD, MI “Interaction was very high; the group exercises were extremely valuable.” Dispatch Sup. Loren Hebert, Eaton County Central Dispatch, MI “I think the program should stay exactly as it is. I had a blast and learned a lot. Mac is the best instructor that I have had in my career as a dispatcher and I think all dispatchers should be mandated to take her dispatch training courses before being certified.” Dispatcher Robert Berrien, Michigan State Police, Detroit, MI “Identifying stress and how to deal with it. The teambuilding segment was awesome. Every dispatcher, police officer, firefighter and paramedic in the country should have this course!” Dispatcher Allan Pelletier, Bay County Central Dispatch, MI INTERPERSONAL COMMUNICATIONS “The video was excellent. It brought the teamwork concept to the highest level of professionalism. The interpersonal communication was also very helpful for all aspects of life.” Lt. Carolyn Marshall, Macomb County Sheriffs’ Office, MI “Lots of good interaction in this class. I think the participants not only found it a good class, but had a good time as well.” Lt. James Sumner, Canton FD, MI

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