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Every year, MACNLOW proudly presents the CAPSTONE Award at the MACP
Mid-Winter Conference in Grand Rapids, Michigan to all officers who have completed MACNLOW's Police Supervision,
Advanced Supervision, and Critical Supervisory Issues.
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In 2011, MACNLOW will
proudly present the HIGHPOINTE Award to
all
Dispatch Supervisors who complete our Achieving Supervisory Excellence,
Advanced Supervision, and 911 Dispatch Liability
courses.
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4th and 6th Annual Advanced Chiefs & Sheriffs Schools |
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*MCOLES and +SNC Approved Courses
7th
Annual Advanced Chiefs & Sheriffs: Moving Beyond Survival to Success - October 2011
This
three-day class is offered the first week of October, once each year. A few past themes have included: Leadership Courage;
Budget-Challenged and Prevention Oriented Departments; Leadership, Ethics and Interest Based Bargaining; and Leadership and
Handling the Political and Citizen Environments. Material is always hands-on and shares practical information and methods
for dealing with everyday problems of leadership. Most instructors change each year with the variation in the theme. "Every
year I don't know how you do it, but you continually stimulate the mind to make us turn our weakness into strength and to
always make us strive to be a better leader. Thank you." Chief Larry Pitchford, New Buffalo Police Department,
MI "Leadership training is what our profession needs! Well done. . . micro management
must be defeated. Excellent practical information. Speakers provided lots of good experiences to share with us." Sheriff
Kenny Marks, Menominee County Sheriff's Office, MI
"I found it amazing that
one of the sheriffs and a survivor of an officer who died in the the 'line of duty' were a part of teaching this class."
Chief David Manier, Vassar Police Department, MI
"Emotional survival - excellent presentation
and information. Great wake up call. Applies to so much of all members of law enforcement. MI-COPS - absolutely excellent!
So much useful information passed on, excellent resources provided - hopefully never needed." Chief Matt Quaine,
Rogers City Police Department, MI
"Mac: I am so glad I came. You are an awesome lady. Keep up the
good work. I will see you next year if I am so fortunate as to be re-elected. If I can ever return the favor and you need
anything let me know. God Bless!" Sheriff Brett Botbyl, Menominee County Sheriff's Office, MI, currently Chief
of Menominee Police Department, MI
Police Supervision* a.k.a. Achieving Supervisory Excellence+
This is a 24-hour, hands-on
program designed specifically for first line supervisors who direct, motivate, lead, appraise and discipline others. Participants
will utilize the Situational Leadership profile to analyze their supervisory approach and the Work Behavior Style Profile
to analyze their own and others’ work behavioral style. They will learn improved methods for analyzing and resolving
performance problems, gain an understanding of how to set a motivational environment, and practice coaching as hardball pre-discipline.
As a result of coaching role play exercises, self assessments, group work and lecture, attendees will leave with new supervisory
knowledge and skills that they can apply immediately.
Faculty: Dr. "Mac" McKinnon (CEO, MACNLOW), Sergeant Michael Phillips, East Lansing Police Department,
MI and graduate of the 243rd session of the FBI National Academy, Sergeant Andrew Bouck, East Lansing Police Department, MI
and graduate of the 221st session of the FBI National Academy or Lt. Col. Timothy Yungfer (MSP Ret.) and graduate of the 135th
session of the FBI National Academy
Course Comments:
"I don't usually give all high marks, but. . . course organization and course instructors were great. Instructors were
well prepared, entertaining and kept us engaged." Sergeant John Belknap, Pittsfield Twp.
Police Department, MI
"I have been to the MSP supervisor course, and other supervisory courses, and
this class was above and beyond any course that I have taken. The class spent some time on coaching employees. This skill
was one of the best things that I could have taken away from the program." Supervisor David Gignac, Ottawa County Central Dispatch Authority, MI
"Great learning experience.
Very helpful for career building and teamwork. Instructors were energetic and informative. I really like the enthusiasm and
material." Sergeant Timothy Currin, Ingham County Sheriff's Office, MI
"The personality and leadership style tests were helpful in coming to understand myself and my employees. The coaching
session was most helpful at showing me how to handle employees with performance issues." Dispatch
Supervisor Pamela Battinkoff, Shiawassee County Central Dispatch, MI
"Coaching/mentoring/the [DiSC]
profile was right on!!! Instructors - knowledgeable/friendly. Good class interaction, easier to do final. Good range of expertise
(hospital, rad, SWAT, dispatch)." Sergeant Robert Palmer, Sanilac County Sheriff's Office,
MI
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| Arenac County Central Dispatch |
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| Marquette County Sheriff's Office |
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Advanced Supervision*+
This course is a 24-hour, hands-on program designed specifically
for first line supervisors who empower, discipline, lead and develop others. The topics include: dealing with difficult people,
empowering employees, supervisory ethics, project management, managing up, problem solving, conflict resolution and handling
special details. Emphasis is on practical, proven techniques for meeting these challenges.
Faculty: Trial Court Security Specialist Dennis Mac Donell,
(MSP, Ret.) of the Michigan Supreme Court and graduate of the 182nd session of the FBI National Academy, Captain Penny Phelps,
Monroe County Sheriff Department, FL and graduate of the 184th session of the FBI National Academy, Assistant Chief Robert
Smith (Ret.), Plymouth Twp. Police Department, MI, Chief Juli Liebler, East Lansing Police Department, MI and graduate of
the 198th session of the FBI National Academy
Course Comments:
"I liked the problem solving and brain storming ideas. Bob was great, 'Dude and all'. He was also
honest. Some problems you can solve, some you can't. You have to let them solve themselves." Sergeant Jason Weimer,
Hazel Park Police Department, MI
"Wonderful!! Just fabulous instructors! Knowledgeable and very good
speakers!! Thank you." Deputy Director Suzanne Cratin, Midland County Central Dispatch,
MI
"Leadership. I believe that police in general do not understand how it sets the tone for all aspects
of this job." Sergeant Andrew McCready, Meridian Twp. Police Department, MI
"I thought the whole program was excellent and well worth my time. I particularly thought the section on ethics
was useful because this is rarely covered in our ongoing training." Sergeant David Aungst,
Lenawee County Sheriff's Office, MI
"Resolving Conflict and Managing Up useful. Empowerment section
useful in dealing with peers." Dispatch Shift Leader Deborah Conner, Clinton Twp. Police
Department, MI
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| Grand Rapids Police Department |
Critical Supervisory
Issues*
This course
is third in the series of MACNLOW supervisory courses. Critical Issues emphasizes the importance of authority, responsibility
and procedures for investigating citizen or staff complaints against officers, investigating confidentiality requirements;
legal updates on specific decisions applying to police; and explanation of Search and Seizure Laws, Use of Force, jail/lock-up
issues, and more. The emphasis will be on practical application.
Faculty: Assistant Chief Robert Smith (Ret.), Plymouth Twp. Police Department,
MI and Lieutenant Keith Wuotinen, Novi Police Department, MI, police officer and attorney
Course Comments:
"The medical marijuana and open carry portion on Day 1 and
remediation on Day 2. The CD with Day 1 material was a nice touch also." Sergeant Patrick Sullivan, Canton Twp. Dept. of Public Safety, MI
"The last part about how to
bring an employee back after discipline was excellent." Sergeant Richard
Killips, New Buffalo Police Department, MI
"Both instructors were very knowledgeable and approachable.
The size of the group made information exchange easy." Undersheriff Scott Wooters, Leelanau
County Sheriff's Office, MI
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| Leelanau County Sheriff's Office |
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| Leelanau County Sheriff's Office |
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Keys to Successful Leadership*+
Utilizing a powerful leadership assessment instrument,
the participant examines whether his or her leadership focus is character, analysis, interaction, accomplishment or some combination
of these. The course then enables you to analyze each focus strength, in order to learn: 1) why people choose to follow you,
2) who decides to follow, 3) when you should lead, and 4) the pitfalls to watch out for in your preferred leadership approach.
Participants also learn more about what employees need from them before they’ll respect them as a leader and give them
their allegiance.
Faculty:
Dr. Murlene "Mac" McKinnon, CEO MACNLOW Associates, and past leader and board member of several police, business,
academic, and benevolent organizations and/or Lt. Col. Timothy Yungfer (MSP Ret.) and graduate of the 135th session of the
FBI National Academy
Course Comments:
"This
is an excellent course for leaders at any level. Anyone who 'cares' about leading people should take this course!" Lieutenant James Manning, Auburn Hills Police Department, MI
"The handouts
on leadership. The fill in the blank outline was particularly useful. It allowed me to further think about each point. As
always, I enjoyed the real life examples and stories." Sergeant Victor Lauria, Novi Police
Department, MI
"Your personal best exercise. At first I balked, but then as I worked through it, my
eyes were opened. I realized I had past experience that I was not applying to my current leadership role!" Fire Marshall Frank Barrett, Canton Twp. Fire Department, MI
Morale: Whose Responsibility Is It?*+
MACNLOW maintains that each team member has a responsibility for
morale. The Chief or Sheriff sets the vision and mission for the department, leads according to them, and removes obstacles
that get in the way of getting the job done; middle management lives the vision and mission, communicates fully and honestly
to all employees, and holds all employees accountable; the sergeants explain expectations, coach high quality work performance,
and hold their shifts accountable; officers do what’s expected and right and maintain positive relations with the public.
Faculty: Chief James Bjorne, Ishpeming
Police Department, MI. Bjorne is a MACNLOW Associate and has trained in Advanced Chiefs.
Course Comments:
"Identifying sources of what leads to negative morale.
Spelling out how to address morale issues and be proactive on preventing morale issues. Good class, well worth the time."
Shift Leader David Popovich, Clinton Twp. Police Department, MI
"Understanding
all of the different types of leadership. Seeing the benefit in sending complaints or suggestions up the chain instead of
complaining to co-workers." Deputy Paul Close, Midland County Sheriff's Office, MI
Leading, Supervising,
and Working with Generation X and the Millennials*+
Generations are always questioning and complaining about the perceived values, work ethic,
and behaviors of other generations. BUT, an understanding of the forces, events and dynamics that shape each generation make
it clear why “they think and act as they do.” In this course participants examine, compare, and contrast the defining
characteristics of the Boomers, Gen X and the Millennials; look at the misconceptions regarding Gen X and the Millennials;
and discuss considerations and develop tactics for successful leadership, management and working together with Gen X and the
Millennials.
Faculty:
Dr. Murlene "Mac" McKinnon, who has successfully supervised and led diverse generations for over 34 years or Trial
Court Consultant Dennis Mac Donell (MSP, Ret.), Michigan Supreme Court and graduate of the 182nd session of the FBI National
Academy
Course Comments:
"I really think, overall, this was my most favorite MACNLOW supervisory program. I very much enjoyed it. It was very
informational. It made sense and I took a lot from it. Thanks!" Sergeant Michael Struve,
Wyoming Police Department, MI
"Personal experience by the instructor and group relating to the subject.
Age group was important as near all generations were present and able to provide class information." Sergeant David DeRocher, Marquette County Sheriff's Office, MI
"I was able to see the different
approaches based on generations as well as the various responses that could be expected. A great class!" Dispatch Supervisor William McNamara, Shiawassee County Central Dispatch, MI
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| Port Huron Police Department |
Counseling and Discipline: Look for the Win / Win*+
Managing employees is one of the toughest roles supervisors face.
This course gives supervisors the tools and information they need to understand Due Process and Just Cause and to document
properly counseling and/or disciplinary action. Participants identify the three principles of corrective action, four methods
of counseling and five methods of discipline, learn to apply them, and learn to “write it right.”
Faculty: Director Deb Crumbaugh
of the Bureau of Resource Service for the Michigan Department of Community Health. Consultant and Senior Associate with MACNLOW.
Previously Human Resource Director, Michigan Department of State.
Course Comments:
"Small group work was very valuable. The role play was fun and a real learning
experiences. I enjoyed the discussions and questions and answers." Shift Supervisor Ed
Jamison, Lapeer County Central Dispatch, MI
"The discipline and counseling forms." Lieutenant Craig Poike, Canton Twp. Fire Department, MI
Coaching for High Quality Work Performance*+
Coaching is the science of helping others develop their full workplace potential by enhancing their "picture"
of themselves and their performance. Participants learn ways to help employees motivate themselves and take greater responsibility
for a job well done, as well as a "can't fail" method of performance problem analysis and how to apply appropriate
solutions. Through role-play and exercises, supervisors practice coaching techniques to resolve performance problems and determine
the best follow-up measures. They also learn how to deliver a "notice of intent to play hard-ball message" when
employees fail to deal with chronic workplace performance problems.
Faculty:
Dr. Murlene "Mac" McKinnon, CEO MACNLOW Associates or Acting Chief Juli Liebler, East
Lansing Police Department, MI and graduate of the 198th session FBI National Academy or Lt. Col. Timothy Yungfer (MSP Ret.)
and graduate of the 135th session of the FBI National Academy
Course Comments:
"The program was very useful in all parts. The overall content was excellent."
Lieutenant Paul Pavloff, Canton Twp. Fire Department, MI
"Outlines
with solutions and examples. Self talk circle is practical for employees and employers. I can see how everyone could use it
in their career and personal life." Anonymous
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| Leelanau County Sheriff's Office |
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| Novi Police Department |
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| Isabella County Central Dispatch |
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Responding To and Managing Fatal Force Encounters*
A police officer is the only person in the community who protects
a life, can take a life, and is expected to lay down his or her life - all in the line of duty! The call comes through dispatch,
"Shots fired! Officer down!" Nothing is the same ever again. The toll of this call affects everyone in the police
family - the dispatcher, the responding officers, the department, the community, surrounding law enforcement agencies, and
of course, the officer's family - the spouse who hopes never to have the chief or sheriff show up at their door with this
message. OR, "Shots fired!" and the police respond, shoot to stop a threat, take a life and become the subject of
intense media scrutiny. Now we have an officer under investigation to determine whether we have a clean shoot.
Faculty: Sergeant Joe Platzer,
Port Huron Police Department, MI and Chief James Carmody, Wyoming Police Department, MI
Course Comments:
"The knowledge and dedication of the instructors.
It is very apparent how they feel about the instruction and the topic. It is very refreshing." Assistant Chief Russell Wolff, Meridian Twp. Police Department, MI
"All of the course was current
and based on real experiences. I would say that all supervisors from first line to the top executives should attend."
Captain Tom Johnstone, East Lansing Police Department, MI
"The sharing
of actual experiences of Joe and Jim were very informative and interesting. Typical of all MACNLOW programs - top notch." Sergeant Thomas McMullen, Sterling Heights Police Department, MI
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| Leelanau County Sheriff's Office |
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| Ann Arbor Police Department SWAT Team |
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Commanding Critical Incident Survival*
This course will illustrate how poor management of a critical incident can have long term effects on the officers involved.
Supervisory and command officers learn about post incident trauma, it's behavioral indicators, and procedures that may mitigate
negative critical incident outcomes. Participants learn about policies and procedures that ensure proper care of officers
in post-incident situations and which will provide an organizational environment that aids speedy recovery from a traumatic
incident.
Faculty:
Officer Ken Rogers, an incident survivor
Course Comments:
"Trooper Ed Howard video was outstanding! Information will
make me more well rounded. Sgt. Ken Rogers was fantastic! What he lacked in eloquence, he made up for in sincerity. (Made
it real for all of us.)" Sergeant Tim Moore, Escanaba Dept. of Public Safety, MI
"All
of it. Gave me insights into an area I was very unfamiliar with. Thanks much." Chief
Peter Flaminio, Iron Mountain Police Department, MI
"Ken Rogers: WOW! What a way to get this topic
out there! Excellent. The video of Trooper Howard was the best. My heart goes out to him - an inspiration to all in the profession."
Corporal Rich LaPlante, Northern Michigan University, Marquette, MI
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| Grand Rapids Police Department Tactical Officers |
When the Abuser Is A Cop*
Domestic abuse by a law enforcement officer
opens your department to major liablity and sets a permissive departmental tone which encourages a tolerance for violence
toward citizens. This course examines prevention methods to include: the hiring process, field training, in-service training
and the employee assistance program. It also covers the heightened dangers in these investigations, follow-up procedures,
and policy development.
Faculty: Chief Timothy Bourgeois, Kalamazoo Twp. Police Department, MI and graduate of the 187th session of the FBI National
Academy
Course Comments: This
is a new course!
Performance Appraisal: A Management
/ Labor Tool*
Performance
appraisals, properly done, serve as motivators for continuing performance improvement, vehicles for recognition of work well
done, and a record of past work performance. Appraisals used primarily as critiques of employee "malfunctions" lose
their positive potential for encouraging professional growth and increasing workplace productivity. MACNLOW’s appraisal,
originally developed after a two year pilot project, presents a better, fairer, more consistent approach which can motivate
employees and help them set professional goals.
Faculty: Trial Court Security Specialist Dennis Mac Donell, (MSP
Ret.) Michigan Supreme Court and graduate of the 182nd session of the FBI National Academy and Captain Penny Phelps, Monroe
County Sheriff Department, Key West, FL
Course Comments:
"Excellent material presentation, excellent handouts. Use of computer graphics and video is excellent."
Lieutenant Eric Painter, Romulus Police Department, MI
"Suggestions
on minimizing rating biases and the recommendations on keeping discipline out of Performance Appraisals. Our union is quite
concerned about this issue." Sergeant Robert Zink, Maumee Police Department, OH
Team Building and Problem Solving for Police Managers*
In this hands-on approach, participants assess their current teamwork skills in practical group exercises and learn how
to use task and interpersonal skills for more effective teamwork. Participants examine factors contributing to team success,
learn how to make better team decisions by utilizing synergy, and learn how to develop involved, committed employees.
Faculty: Col. R.T. Davis (MSP
Ret.) and graduate of the 101st session of the FBI National Academy and 11th session of the FBI National Executive Institute,
Dr. Murlene "Mac" McKinnon, CEO of MACNLOW
Course Comments:
"[I valued] the opportunity to see how working as a team far outweighs
the single problem solver." Sergeant Eddie Tanner, Canton Twp. Police Department, MI
"The team projects were excellent. If the concept could be carried back and utilized, many problems
would cease to exist." Assistant Director Gary Atteberry, Ferris State University Dept.
of Public Safety, MI
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| Chiefs & Sheriffs School 2010 |
Nonverbal Behavior and Professional Credibility of the Manager*+
This course shows managers how they are perceived in interactions
with the public, the press, their governing body and their employees. Attendees learn what establishes their credibility and
how to monitor themselves so that verbal (words), vocal (voice), and nonverbal behaviors send consistent messages. Where actions
speak louder than words, participants learn how their professional image confirms or denies their professional credibility.
Faculty: Dr. "Mac"
McKinnon, researcher, author and expert in the field of nonverbal credibility and deception. Mac also trains internationally
in this topic area. Mac is CEO of MACNLOW.
Course Comments:
This is a newly revised course.
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| Wyoming Police Department Honor Guard |
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Interest Based Bargaining and Day To Day
Labor Relations*+
Interest Based Bargaining causes all parties
to look at the common ground by focusing on interests not positions. It separates problems from people. This leadership and
management approach works from a position of mutual trust and respect; includes the union as a productive partner for positive
change; maintains a productive, positive work environment; deals with the minor irritants that become critical to success
in resolving major conflicts; and is the standard that enables IBB to work. Bargaining is characterized by honesty and
openness. People walk away with acceptable and workable results.
Faculty: Chief Charles Craft (Troy Police Department, MI, Ret.),
with 29 years of law enforcement experience and a graduate of the Northwestern School of Staff and Command.
Course Comments:
"I
found the IBB program extremely interesting and hope to incorporate this type of bargaining in my agency." Director Michael Makowski, Grosse Pointe Woods Police Department, MI
"In Interest-Based Bargaining;
the dynamics of it. Reinforcement of the principles of empowering the officers by experienced instructors R.T. Davis, Michael
Anderson. The strong message and examples provided by both of them demonstrate/reinforce that this is the correct management
style." Deputy Chief Paul Crane, Saginaw Police Department, MI
Resolving Workplace Conflict*+
One of the most important skills in the supervisor's tool
kit is the ability to successfully resolve conflict in the workplace. Utilize the five different methods of resolving conflict;
achieve a high morale, low conflict workplace; identify the four major types of conflict issues and how to deal with them;
and select the best conflict reducing method for the situation.
Faculty: Dr. Murlene "Mac" McKinnon, CEO of MACNLOW, who
for the past 34 years has trained police, dispatch, and the judiciary across the U.S. and Canada in effective interpersonal
communication
Course Comments:
"Eight Steps to Resolving Conflict. Paraphrasing exercise, makes you pay attention!"
Supervisor Brad Keskey, Midland County Central Dispatch, MI
"All parts
were informative, but I thought the Thomas Kilmann Conflict Mode Assessment Instrument was very useful as an evaluation of
our conflict resolving styles." Sergeant Walter Epps, Wayne County Sheriff's Office,
MI
"Question and answer period. It was of great benefit to the particular questions that I needed answered.
In addition, the Getting to Yes book has valuable information." Sergeant Donafay Collins,
Wayne County Sheriff's Office, MI
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| East Lansing Police Department |
Time Management*+
Effective people have learned how to set priorities and handle their time. This course shows you how to handle self generated
time wasters such as disorganization, poor work area layout, procrastination, and the inability to say no, as well as environmental
time wasters such as interruptions from visitors, the telephone, paperwork, and mail. You will assess your delegation abilities,
learn how to delegate, and discover methods for delegation control. In addition, you will get tips for running effective meetings.
Faculty: Dr. "Mac"
McKinnon or Ms. Debbie Crumbaugh, Director of Human Resources for the Michigan Department of State and MACNLOW Associate
Course Comments:
"Great ideas, it taught me
how I need to develop goals, quit procrastinating and delegate more often." Detective
Doug Kussrow, Gaylord Police Department, MI
"I thought the Time Mastery Profile was valuable for identifying
weak and strong areas. I picked up some useful new tools for managing my time." Lieutenant
David Clemens, Royal Oak Police Department, MI
"Finding out my weaknesses and strengths. It helped
me to see that I am not as good of a planner for work events as I thought. This class helped motivate me to focus on goals."
Officer Jamie Senkbeil, Plymouth Twp. Police Department, MI
*MCOLES and +SNC Approved Courses
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