Marquette MI
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info
Charlotte MI
This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info
Charlotte MI
This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.
... More Info
Charlotte MI
This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info
Mason MI
Inmate classification is one of the highest areas of liability for any jail or lockup and jail lawsuits are on the rise in this state and across the nation. An effective, well-defined classification system along with properly trained classification staff will help reduce escapes and escape attempts,... More Info
Benton Harbor MI
Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info
St. Louis MI
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info
Kalamazoo MI
This course will introduce telecommunicators to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher. The course covers different phases of the negotiation process as well as specific strategies and techniques that may be used to resolve the crisis. ... More Info
Kalamazoo MI
Incident Debriefing is an essential part of learning, improving and identifying the steps in a given incident. This course will highlight the need for Incident Debriefing and will focus on providing an overall plan for post-incident management. Upon completion of this course, the participa... More Info
MI
This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info
Pentwater MI
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275. Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info
Taylor MI
Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info
Pentwater MI
This course focuses on helping telecommunicators understand the psychological dynamics of domestic violence and learn innovative ways to capture information, frame effective questions, and methods to enhance safety of the responding officers. SNC approved with Module II(a) endorsement... More Info
Pentwater MI
Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses tele... More Info
Pentwater MI
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info
Lansing MI
Policing in America is complicated and we, as a profession, have been tasked to do it better than ever before. We are up to that task. This course teaches time-tested practices you can use to ensure your success as a professional. The legitimacy of the individual officer and organization ... More Info
Pentwater MI
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a 911 telecommunicator’s career, both in terms of tasks and toxic people. The Thought Reframing and FIT/S/ACE approaches to handling stress are... More Info
Pentwater MI
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors. &n... More Info
Kalamazoo MI
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info
Marquette MI
Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info
Mason MI
This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details. Attendees develop new knowledge and skills in: “Solving” difficult... More Info
Rockwood MI
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275. Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info
Rockwood MI
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info
Rockwood MI
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors. &n... More Info
Rockwood MI
This course focuses on helping telecommunicators understand the psychological dynamics of domestic violence and learn innovative ways to capture information, frame effective questions, and methods to enhance safety of the responding officers. SNC approved with Module II(a) endorsement... More Info
Rockwood MI
Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses tele... More Info
Mason MI
Generations question and complain about perceived values, work ethics and behaviors of other generations. This course gives an understanding of the forces, events and dynamics that shape each generation and offers strategies for interacting with and supervising Generations X, Y, the Millennials... More Info
Rockwood MI
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a 911 telecommunicator’s career, both in terms of tasks and toxic people. The Thought Reframing and FIT/S/ACE approaches to handling stress are... More Info
Virtual Classroom with Live In
While the world has been focused on the Covid-19 pandemic for the past two years, the opioid epidemic continues to rage in the United States. The National Institute on Drug Abuse reports that opioid-involved overdose deaths rose from 21,088 in 2010 to 47,600 in 2017 and remained stea... More Info
Marquette MI
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275. Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info
Virtual Classroom with Live In
This four-hour course is designed to offer insight into the behaviors, characteristics, and warning signs of an active shooter prior to an active shooter event. We will examine specific behaviors that may precede an attack and which of those behaviors dispatchers and law enforcement might find ... More Info
Virtual Classroom with Live In
This four-hour course will serve as an introduction to Tactical Dispatching. Students will learn the roles and responsibilities of a Tactical Dispatcher and gain an understanding of the ICS and NIMS structure and systems. The primary objective of the course is to illustrate the importance of t... More Info
Virtual Classroom with Live In
This four-hour course is designed for telecommunicators who have or will have Fire/EMS dispatch responsibilities as part of their daily duties. Students will be taught concepts, terminology and challenges associated with Fire/EMS dispatching. The course will discuss work flow, different appart... More Info
Mason MI
This two-day course is designed specifically for supervisors who direct, motivate, lead, appraise and discipline others. Topics covered in the third and final course in MACNLOW’s Capstone Award/Supervisory Series include supervisory responsibility, procedures to investigate citizen ... More Info
Charlotte MI
This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info
This course is designed to keep experienced telecommunicators abreast of best practices and call handling techniques in difficult suicide calls and volatile domestic violence calls, examine cultural diversity and how bias may affect their job performance, discuss ways in which they can reduce mistak... More Info
Kalamazoo MI
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275. Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info
Kalamazoo MI
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info
Kalamazoo MI
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroo... More Info
Kalamazoo MI
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe. SNC approved with Module II(a) endorsement; MNA2022-2927.&nbs... More Info
Kalamazoo MI
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for ot... More Info
Kalamazoo MI
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual appr... More Info
Charlotte MI
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info
Charlotte MI
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275. Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info
Charlotte MI
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe. SNC approved with Module II(a) endorsement; MNA2022-2927.&nbs... More Info
Charlotte MI
Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses tele... More Info
Charlotte MI
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info
Charlotte MI
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors. &n... More Info
Charlotte MI
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual appr... More Info
Charlotte MI
This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info
Charlotte MI
This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info